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Sales Support Representative

Overview
Tessco, an industry leader in Wireless is seeking an energetic, dynamic Sales Support Representative. In this role you will be the primary contact with customers and Development Executives to build and maintain relationships. You will work to expand each order and quote through a variety of approaches, including 'Up-Sell', 'Cross-Sell' and 'Discovery' techniques. You will participate in special projects and provide various levels of support as required. If you are a master at building relationships, thrive in a team environment we invite you to apply!
Responsibilities
Contribute to the development of strategic accounts while acting as the primary interface for daily customer activity
Promptly answer calls in the 'V.I.P. call queue' to ensure on point customer satisfaction
Convert inquiries to orders while promoting the Tessco value proposition in all customer interactions
Collaborate effectively with our cross-functional teams to address customer needs
Perform customer transaction and account management assistance allowing Customer Development Executives to "be with the customer" 100% of the time
Provide database maintenance to improve efficiency in marketing programs and sales strategy
Qualifications
Bachelor's degree in business or related field or equivalent documented experience and skills
Excellent verbal and written communication skills
Demonstrated superior customer service abilities
Proficient in building relationships on the phone
Strong desire to collaborate and serve
Strong attention to detail, ability to multitask effective time management and organization skills
Professional and pleasant phone demeanor
Proficient knowledge of Microsoft Office applications (Word, Excel, Outlook)
Salesforce.com experience a plus
Tessco is an Equal Opportunity/Affirmative Action Employer. All applicants will be considered for employment without regard to race, color, religion, gender, national origin, disability, protected Veteran status or any other characteristic protected by federal, state or local law.



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