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Tenant Account Analyst

Description
Unless specifically contracted, resumes from recruiting agencies are not being accepted for this position. We are currently seeking a Tenant Account Analyst to act as the primary tenant and internal customer contact, and will also act as a liaison with our third party lease administration team.
Responsibilities include:
Internal liaison with Leasing, Property Management, Regional Counsel and our third party lease administration team
Review of tenant CAM & real estate tax billings
Periodic lease notes abstraction
Support internal requests for detailed lease interpretation and any supporting calculations
Manage tenant vacates
Review the monthly rent roll, specifically monitoring tenants awaiting rent commencement
Process and notify tenants of changes in their rent, CAM, real estate tax and other charges
Review late fees prior to assessment
Run quarterly statements
Prepare / provide due diligence documentation as required
Primary responsibilities also include; Tenant account maintenance, collections and pursuit
Collecting tenant rents and all other charges
Handle all tenant discussions and communications
Responsible for tenant accounts receivable pursuit, documentation and follow-up
Resolve all disputed charges, including CAM, real estate tax, base rent, utility and other charges
Research and apply unapplied cash balances
Prepare tenant demand and default notices
Set up and monitor payment plans
Identify and process write-offs
Identify tenants for legal collections (with outside attorneys)
Manage legal collections pursuit liaising with internal and external counsel
A/R management reporting
Establish and maintain a healthy and productive relationship between landlord and tenant
Special projects as assigned
Requirements
2 or 4 year degree with business concentration preferred, or equivalent, relevant work experience
2 €“ 3 years' experience in commercial real estate
Collection experience preferred
Ability to read and understand complex real estate based legal documents
Real estate / commercial lease abstractions skills are a plus
Proficiency in Microsoft Word, Excel and Outlook, with ability to quickly pick up other systems
Strong written and verbal skills
AA/EOE
All offers of employment are subject to a background check, inclusive of drug screen.

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